How do we ensure agents follow our policies and compliance requirements?

We provide deterministic workflows, policy enforcement, simulation tools, and audit logs - so you can validate agent behavior before and after deployment.

Can non-technical teams update agent behavior?

Yes - support managers and product owners can make plain-text corrections, update knowledge, and A/B test responses without engineering support.

What channels do ElevenAgents support?

Agents deploy to voice (SIP or native telephony), web and in-app chat, email, and major messaging platforms - from a single configuration.

How do ElevenAgents integrate with existing systems?

We offer secure APIs and pre-built connectors for CRM, ticketing, CCaaS, analytics, and identity providers to enable contextual actions and handoffs.

AI chatbots by ElevenAgents

Chat agents that resolve, not deflect

Talk to sales Deploy Agents

Chat agents that feel human, resolve from your knowledge, and take action. Deploy on web, WhatsApp, email, and your helpdesk, in 70+ languages.

Chat with an agent

Seamless conversations across a wide range of chat channels.

Clone agent

Support Agent

Outreach Agent

Training Agent

FAQ Agent

Clone agent

Trusted by teams resolving millions of conversations a month.

Read all stories

Enhance support, sales, and operations with AI Chat Agents

CSAT increases as costs decrease, illustrating an inverse relationship.

Resolve on first contact

Customers get answers, not links and queues. Lower cost per resolution, higher CSAT.

Semi-circle chart showing 84 calls segment.

Always on, instantly

24/7 coverage across every text channel, with no wait and no drop-off.

Concentric circles radiate from a horizontal dotted line, creating a symmetrical pattern.

Turn support into growth

Surface the right product, recover carts, and qualify intent inside the same conversation.

Natural chat agents that read like your brand

Configure tone, personality, and style to match your brand across every message. Grounded in your own knowledge, on-brand in 70+ languages.

Reads like your brand

On-brand tone in every message, configurable by persona and use case. One tone across support, sales, and ops.

Me

to First National Support

Hi, I've spotted a $240 charge to Meridian Services on March 22nd that I don't recognize and didn't authorize. Could you please look into this and advise on next steps? Thanks, Sarah

Maya from First National Support

to me

Hi Sarah,  I've located the transaction - a $240 payment to Meridian Services on March 22nd. I've raised a dispute and your case reference is #FR-2291. Your card has been temporarily frozen while the review is open. Our team will be in touch within 3-5 business days.  Let me know if there’s anything else I can help you with. Maya, First National Support

Answers from your knowledge

Connect your help docs, SOPs, and product guides. Agents retrieve the right answer in under 200ms - nearly 5x faster than standard RAG.

Abstract representation of an AI Agent with a grid and connecting lines to knowledge base items

Shared context with voice

One agent, shared across chat and voice. Customers can start on chat and move to a call without losing context.

Takes real action

Function calling into your systems. It updates the CRM, files the ticket, and completes the task.

Multi-modal understanding

Agents read more than text. Share a screenshot, PDF, or voice memo, and the agent resolves it in the same chat.

Operating across nearly 40 markets, we needed a provider that could match the complexity, speed and language support required without making sacrifices on quality. We’re very proud of the solution we have built together and are confident that it will continue to scale as we do.
Our focus was on removing unnecessary waiting for customers, while ensuring that when customers want to speak to a human they are connected without friction. Our partnership with ElevenLabs has evolved over time, and bringing voice AI to our US customers is the latest milestone. We're excited about the journey ahead.
Empathetic tone and a human-like feel are super important in support. We want to ensure that our customers feel understood and not processed.

Julia Ponomareva

Director of CX and AI Products, Revolut

Camilla Giesecke

COO, Klarna

Jannes Koopmann

Sr. AI Business Owner, 3Shape

Deploy your chat agents across every channel

Ship one chat agent across every text channel - web, mobile, WhatsApp, email, and your helpdesk. Set it up once, update once, and improve everywhere.

WhatsApp
Meet customers in the app they already use. Resolve questions, take action, and send updates on WhatsApp, out of the box.
Widget
Embed a chat agent on your website or app with one line of HTML. No phone number, no extra setup.
Email and async
Resolve longer-form requests over email. The agent reads the thread, takes action, and replies on-brand.
API
Build chat into your own product with a few lines of code. Full control over the agent, the conversation, and the experience.
Helpdesk
Run chat on the helpdesk you already have - Zendesk, Salesforce, ServiceNow, and more. We work with your stack, not just ours.

Integrate seamlessly with your telephony stack and the tools you already use

The full platform behind your voice and chat agents

Most platforms stitch together vendors for transcription, turn-taking, and voice synthesis. We build every component and run them in one co-located pipeline - optimized end-to-end.

Voice, chat, email, and more

The same agent can work across channels, so a customer can start on the phone and finish by chat without losing context.

Testing and analytics

Run full simulations before you launch. Then review conversations, track KPIs, and improve your agents - all in one place.

Configurable guardrails

Set what your voice agents can and can't say, enforced in real time so agents stay on-brand and compliant.

Testing dashboard showing 121 passed, 42 failed tests; 68.2% success rate.

Custom guardrail blocks legal-sensitive topics in a banking chat, directing issues to the legal team.

Scale ElevenAgents across every function

Support

Sales

Operations

Marketing

Talent

Support Agents

Resolve & triage issues

Voice

Chat

The caller has a technical issue, API error, integration problem, or performance concern

The caller has an account access issue, billing question, plan inquiry, or payment problem

Start

Conversation started

Identify Issue

Open warmly: 'Hey, this is Jamie from support — what can I help with today?' Listen to the issue. Acknowledge any frustration ('that's really frustrating, let's figure it out'). Capture caller name early. Categorize: technical/integration/product (route to troubleshoot) vs account/billing (route to account_billing). Ask one or two clarifying questions if intent is unclear. IMPORTANT: If the caller asks to be removed, says they have the wrong number, says goodbye, or wants to end the call, briefly acknowledge AND call end_call to actually hang up.

Troubleshoot

Methodical troubleshooting. Propose ONE concrete first step (not a list, not a pile of questions). Wait for the caller to confirm what they see before moving on. Explain why each step matters in plain language. If 3-4 steps don't help, route to resolve_or_escalate. Capture what was tried for the ticket. IMPORTANT: If the caller signals they want to end the call, briefly acknowledge AND call end_call.

Account & Billing

Account or billing question. Verify identity BEFORE sharing any account info: ask for account email plus a secondary signal (last 4 of payment, recent invoice number, or account ID). Once verified, answer accurately. For backend changes (refunds, plan changes), route to resolve_or_escalate. Never share other accounts' info. IMPORTANT: If the caller signals they want to end the call, briefly acknowledge AND call end_call.

Resolve or Escalate

If the issue is resolved on the call: confirm the fix worked, tell them to reach out if it returns, then route to wrap up. If escalating: capture caller name + best contact + one-sentence summary of issue and what was tried + urgency. Set realistic expectation for response time (24h business hours unless documented). Read back the next-step plan. IMPORTANT: If the caller signals they want to end the call, briefly acknowledge AND call end_call to hang up.

End

Conversation ended

Clone Template View workflow

Outbound Agents

Qualify, book & convert

Voice

Chat

The lead agreed to listen or showed curiosity about why Alex is calling

The lead immediately declined, said not interested, or asked to be removed

The lead expressed interest in seeing a demo or learning more

The lead raised an objection, hesitation, or said they already have a solution

The lead came around after the objection was handled and is open to a demo

The lead is still not interested after the objection was addressed

The demo has been scheduled and confirmed

Start

Conversation started

Opener

Permission-based open ('got 30 seconds?'). If they say yes or sound curious, go to pitch. If they decline immediately or ask to be removed, jump straight to close. Never push past a no. IMPORTANT: If at any point the user asks to be removed, says 'don't call again', 'take me off your list', or signals they want to end the conversation (e.g. 'OK thanks bye'), briefly acknowledge their request in one short sentence and then call the end_call tool to actually hang up the call.

Value Prop & Qualify

One-line value prop, one qualifying question, then listen. Keep it under 15 seconds. If they show interest, route to book. If they push back or have an objection, route to handle_objection. IMPORTANT: If at any point the user asks to be removed, says 'don't call again', 'take me off your list', or signals they want to end the conversation (e.g. 'OK thanks bye'), briefly acknowledge their request in one short sentence and then call the end_call tool to actually hang up the call.

Book Demo

Lock in a calendar slot. Confirm date, time, timezone, and the email to send the invite to. Read it back. Mention a confirmation will follow. IMPORTANT: If at any point the user asks to be removed, says 'don't call again', 'take me off your list', or signals they want to end the conversation (e.g. 'OK thanks bye'), briefly acknowledge their request in one short sentence and then call the end_call tool to actually hang up the call.

Handle Objection

Acknowledge the objection in one sentence, address with one concrete point, then ask if that resolves the concern. Don't argue. If they're now open, route to book; if still no, route to close. IMPORTANT: If at any point the user asks to be removed, says 'don't call again', 'take me off your list', or signals they want to end the conversation (e.g. 'OK thanks bye'), briefly acknowledge their request in one short sentence and then call the end_call tool to actually hang up the call.

Close

Wrap warmly regardless of outcome. If they asked to be removed, confirm DNC and call end_call. If they booked, thank them and call end_call. If they declined, thank them and call end_call. IMPORTANT: If at any point the user asks to be removed, says 'don't call again', 'take me off your list', or signals they want to end the conversation (e.g. 'OK thanks bye'), briefly acknowledge their request in one short sentence and then call the end_call tool to actually hang up the call.

End

Conversation ended

Clone Template View workflow

Marketing Agents

Engage, retain & learn at scale

Voice

Chat

Interest shared

Budget, timeline, authority

Not ready

Scheduled

Resources sent

Start

Conversation started

Greeting

Welcome them warmly. Ask what brought them in today. Make it feel like a conversation, not a form. Once they share interest, route to collect. IMPORTANT: If at any point the user asks to be removed, says 'don't call again', 'take me off your list', or signals they want to end the conversation (e.g. 'OK thanks bye'), briefly acknowledge their request in one short sentence and then call the end_call tool to actually hang up the call.

Collect Info

Through natural conversation collect: name, email, company, role, the problem they're trying to solve, decision timeline, and any budget signal. Don't fire questions in sequence — weave them in. If they have budget + authority + near-term timeline, route to hot. Otherwise route to nurture. IMPORTANT: If at any point the user asks to be removed, says 'don't call again', 'take me off your list', or signals they want to end the conversation (e.g. 'OK thanks bye'), briefly acknowledge their request in one short sentence and then call the end_call tool to actually hang up the call.

Hot Lead

Strong fit. Offer to schedule a call with sales now. Confirm the email and best time. Mention they'll get a calendar invite shortly. Call end_call when wrapping. IMPORTANT: If at any point the user asks to be removed, says 'don't call again', 'take me off your list', or signals they want to end the conversation (e.g. 'OK thanks bye'), briefly acknowledge their request in one short sentence and then call the end_call tool to actually hang up the call.

Nurture

Not yet ready. Offer to send relevant resources (case study, pricing, demo video). Capture email and follow-up preference. Thank them and call end_call. IMPORTANT: If at any point the user asks to be removed, says 'don't call again', 'take me off your list', or signals they want to end the conversation (e.g. 'OK thanks bye'), briefly acknowledge their request in one short sentence and then call the end_call tool to actually hang up the call.

End

Conversation ended

Clone Template View workflow

Host and store data on your terms, anywhere

Agents for Enterprise

SOC 2 Type II
ISO 27001
Regional Data Residency
Zero Retention Mode
On-prem options
ISO 42001
AIUC-1
HIPAA compliant
PCI DSS Level 1
See all certifications

Get started with ElevenAgents today

Create your Agent

Build your first agent in minutes - no engineering required.

15 minutes included for free
Calls and text messages
Commercial License included
11k+ voices across 70+ languages

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ElevenAgents for Enterprise

Deploy at scale with the compliance, support, and security you need.

Forward Deployed Engineers
Enterprise data protection
Data residency in US, EU, and India
SLA, SSO, and enterprise access controls

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ElevenAgent APIs and SDKs

Add voice and chat agents to your product with a few lines of code.

Native SDKs for web and mobile
WebSocket and REST APIs
LLM-agnostic - bring your own model
Community of 100k+ developers

View docs

import { ElevenLabsClient } from "@elevenlabs/elevenlabs-js";
import "dotenv/config";

const elevenlabs = new ElevenLabsClient();

const agent = await elevenlabs.conversationalAi.agents.create({
    name: "My voice agent",
    tags: ["support"], // List of tags to help classify and filter the agent